Welcome to Book Taxi Skopje (“we,” “our,” or “us”). By using our taxi services, you agree to comply with these Terms of Service (“Terms”). Please read them carefully before booking a ride.
1. General Terms
- Book Taxi Skopje provides private taxi transportation services in North Macedonia and international transfers to neighboring countries.
- By booking a service with us, you confirm that you are at least 18 years old or have parental/guardian consent.
- These Terms govern the use of our website, booking services, and communication channels (WhatsApp, Viber, or phone calls).
2. Booking & Confirmation
- All taxi bookings must be made in advance through WhatsApp, Viber, or phone at +38978202368.
- Once a booking is confirmed, you will receive a confirmation message with ride details, including pickup time, location, and price.
- We reserve the right to refuse or cancel bookings in cases of incorrect information, unavailability, or force majeure events.
3. Pricing & Payments
- All fares are fixed prices based on the distance and route, with no hidden fees.
- Payment can be made in cash (EUR or MKD) , credit card or via bank transfer (if arranged in advance).
- Prices do not include additional stops unless agreed upon before the trip.
- We do not charge extra for luggage, but excessive baggage should be mentioned in advance to ensure sufficient space.
4. Cancellations & Refunds
- You may cancel a booking at least 24 hours before the scheduled ride without any charge.
- Last-minute cancellations (less than 24 hours before the ride) may incur a cancellation fee of up to 50% of the trip cost, depending on circumstances.
- In case of a no-show (passenger does not arrive at the agreed pickup location within 30 minutes of the scheduled time), the fare may be fully charged.
- Refunds (if applicable) will be processed within 5-7 business days via the original payment method.
5. Passenger Responsibilities
By using our service, passengers agree to:
✅ Provide accurate booking details (pickup/drop-off location, flight details, etc.).
✅ Be ready at the agreed pickup time to avoid delays.
✅ Follow local laws and driver instructions for safety.
✅ Respect the cleanliness of the vehicle – extra cleaning fees may apply in case of spills or damage.
✅ Avoid carrying prohibited items (illegal substances, hazardous materials, or weapons).
We reserve the right to refuse service to passengers who are intoxicated, abusive, or violate these terms.
6. Driver Responsibilities
We are committed to:
✔️ Providing safe, punctual, and professional service.
✔️ Driving a clean, well-maintained, and eco-friendly vehicle.
✔️ Assisting passengers with luggage when needed.
✔️ Taking the fastest and most efficient route unless requested otherwise.
✔️ Respecting passenger privacy and ensuring a comfortable ride experience.
7. Liability & Disclaimer
- Book Taxi Skopje is not liable for delays caused by traffic, weather conditions, road closures, border delays, or force majeure events.
- Passengers are responsible for their personal belongings. We are not liable for lost or stolen items left in the vehicle.
- In the event of an accident, our vehicle is fully insured according to local regulations.
8. Border Crossings & International Travel
- Passengers traveling to or from international destinations (e.g., Greece, Serbia, Bulgaria, Albania) must have valid travel documents, passports, and visas (if required).
- We are not responsible for any delays, detentions, or rejections at border crossings due to passenger documentation issues.
9. Privacy & Data Protection
- We collect only essential personal data (name, phone number, and pickup/drop-off locations) to provide our service.
- We do not share or sell personal data to third parties.
- For more details, see our Privacy Policy.